Canada mail-in repair

Ship it in. Track it. Get it back.

NodeDistro Repair is a customer portal for mail-in phone and device repairs. Create an account, submit your device, pay for inbound shipping, follow technician updates, and pay your repair invoice when parts and return shipping are ready.

Start a Repair Create Account

Everything in one portal Tickets, shipping labels, repair invoices, tracking, and return labels — no back-and-forth emails required.

How mail-in repair works

Customers manage the full journey from the portal. Our bench team updates status, adds parts, and releases return shipping after payment.

Create your intake

Sign in, describe your device and issue, enter your ship-from address, and choose a carrier rate to send the device to our bench.

Pay inbound shipping

After submit, pay for inbound shipping by card. You receive a tracking number in the portal; our shop prepares the carrier label when your device is ready to ship to the bench.

We diagnose and repair

Technicians inspect your device, update ticket status, and record any parts used. You can follow progress from your portal at any time.

Pay the repair invoice

When repair is complete, your invoice shows parts plus return shipping. Pay online to approve release of your device.

Track your return shipment

After you pay the repair invoice, we ship your device back. Track return delivery from the portal — return carrier labels are prepared by our shop.

What you get in the portal

Built for customers who want a clear repair experience without calling the shop for every update.

Live ticket status See where your repair is in the queue — received, in progress, awaiting payment, or ready to ship back.

Shipping & tracking Compare carrier rates, pay inbound shipping online, and follow inbound and return tracking from your ticket.

Repair invoices online Review itemized parts and return shipping before you pay. No surprise charges after the fact.

Saved profile and address Store your contact details and default shipping address so repeat repairs are faster to submit.

Payments

Two checkout steps, one portal

Payments are processed securely through Stripe. You pay for inbound shipping when you start a mail-in repair, then pay again when the bench adds parts and selects your return shipping rate.

Step 1 — Mail-in shipping Covers the carrier label to send your device to our repair bench. You receive inbound tracking in the portal; our shop prints the carrier label.

Step 2 — Repair invoice Includes approved repair parts and return shipping to your address. Return tracking appears in the portal after this payment clears.

Questions before you pay? Contact us if diagnosis changes the repair scope. We will update your ticket and invoice before asking for payment.

Ready to send a device?

Create a free account, review our repair policy, and start your mail-in intake in the customer portal.

Open Customer Portal Read Terms & Repair Policy