NodeDistro Repair
These terms govern mail-in and in-shop repair services arranged through NodeDistro Repair at repair.nodedistro.com. By creating an account, submitting a repair request, paying online, approving diagnostics, or shipping a device to us, you agree to the policy below.
You authorize NodeDistro Repair and its technicians to receive, inspect, diagnose, test, and repair the device described in your intake. You confirm that you are the owner of the device or have permission from the owner to request service.
Mail-in repairs are managed through the customer portal. The standard workflow is:
We may pause or decline service if intake information is incomplete, the device cannot be tested, payment is not received, or the repair is not economically or technically feasible.
Eligible charges are collected through Stripe Checkout on repair.nodedistro.com. Depending on your repair stage, you may be asked to pay for:
Displayed totals, carrier names, and line items shown in the portal at checkout are the amounts you authorize at payment. Taxes, currency, and final invoice details may vary based on parts availability, diagnosis results, and the return shipping rate selected for your ticket.
Payment must be received before we release return shipping labels or ship a completed repair back to you, unless we agree in writing to a different arrangement. Failed, reversed, or disputed payments may delay release of your device.
Refunds, where offered, are limited to the specific charge and service affected. Shipping labels that have already been purchased or used may not be refundable.
Initial repair information, turnaround times, shipping quotes, and part pricing are estimates only. A final diagnosis may reveal additional damage, liquid exposure, board-level faults, prior repair issues, or unavailable parts that affect the final repair scope, timing, or price.
If the required repair differs materially from what was originally described, we will update your ticket and repair invoice before asking you to pay for additional work or return shipping.
You are responsible for backing up all data before shipping or dropping off your device. While we aim to preserve customer data whenever possible, repair procedures may require component replacement, software restoration, reset, or testing that could result in data loss.
You remain responsible for removing or managing security restrictions that prevent authorized diagnostics or testing, including passcodes, account locks, activation locks, MDM restrictions, and device pairing restrictions. Devices that cannot be tested due to locks may be returned without full verification of repair success.
When you pay for inbound or return shipping through our portal, we attach the selected rate and shipment details to your intake. Carrier labels for inbound and return shipments are prepared by our repair shop. You are responsible for securely packaging the device before handoff to the carrier. Transit delays, carrier scanning gaps, weather events, customs issues, and delivery exceptions are outside our direct control.
Return shipments are arranged after repair-invoice payment. Until that payment clears, we may hold the device at the bench.
Some devices cannot be fully repaired because of severe board damage, unavailable parts, prior repair complications, manufacturer restrictions, or intermittent faults that do not reproduce during bench testing. We do not guarantee that every device is repairable.
Repair work may involve new, refurbished, reclaimed, or functionally equivalent replacement parts depending on availability and the repair plan offered to you. Pre-existing cosmetic wear, frame bends, cracks, stripped screws, prior adhesive damage, or water indicators may limit the quality or durability of a repair result.
You agree to provide accurate contact, device, symptom, and shipping information. We may rely on the email address, phone number, and physical address you provide in the portal for repair updates, shipping coordination, payment prompts, and return delivery.
After we notify you that a repair is complete, declined, or awaiting payment or action, you must respond within a reasonable period. Devices left unpaid, unclaimed, or without response for an extended period may be treated as abandoned subject to applicable law and any storage or handling charges disclosed to you.
If a specific repair includes a limited workmanship warranty, it applies only to the repaired issue and not to unrelated faults, accidental damage, liquid exposure, physical abuse, software tampering, or post-repair impact damage. Warranty review may require the device to be returned for inspection before any remedy is offered.
To the maximum extent permitted by law, NodeDistro Repair is not liable for indirect, incidental, special, or consequential damages, including lost data, lost profits, business interruption, sentimental value, or delays caused by parts supply or carriers. Our direct liability is limited to the amount paid for the affected repair service unless a different limit is required by law.
You consent to receive repair updates, shipping notifications, payment prompts, label links, and service communications by email and through the customer portal. These communications may include links to status pages, labels, invoices, and return-shipping actions.
We may update these terms and this repair policy from time to time. The version posted at the time you submit an intake will apply to that repair request unless a later version is required by law or expressly accepted by you.
By checking the agreement box during repair intake submission, you confirm that you have read and accepted these terms, understand the repair and payment steps described above, and authorize NodeDistro Repair to proceed with intake, diagnostic handling, and carrier label generation for your device.